Processing Time

All our pieces are meticulously handcrafted to ensure the highest quality. As each item is made to order, the production process takes approximately 4-10 days, depending on the complexity of the design.
Once your order is complete, it will be dispatched within 1 business day from our facility.

Shipping & Delivery

Domestic Shipping (India)

Standard Shipping: 5-7 business days
Shipping Fee: Free

Orders within India will not incur any additional customs duties or taxes.

International Shipping (Worldwide)

Standard Shipping: 12-18 business days

Customs & Duties: International customers are responsible for any applicable customs duties and taxes upon arrival in their country. These charges vary based on local regulations and are not included in the order total at checkout.

While we strive to ensure timely deliveries, we are not liable for any shipping delays caused by the courier or customs processing. We will make every effort to expedite delivery where possible.

Note: All our pieces are meticulously handcrafted to ensure the highest quality. As each item is made to order, the production process takes approximately 4–10 days, depending on the complexity of the design.

Worldwide Shipping

We ship worldwide to ensure our products reach customers across the globe. If you experience any issues during checkout, please contact our support team for assistance.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. Please allow 24 hours for tracking updates to reflect on the courier’s website. If you do not receive tracking details, check your spam folder or contact our support team.

Customs & Duties (International Orders)

For orders outside India, customs duties, taxes, and import fees may apply, which are determined by the destination country. The recipient is responsible for these charges. We recommend checking with your local customs authority for estimated costs before placing an order.

Important Notes:

– If the customer refuses to pay duties and the package is returned to us, the shipping fee will not be refunded.
– Delays due to customs clearance are beyond our control, but we will assist in resolving any issues where possible.
– Providing an accurate shipping address and a reachable contact number ensures a smooth delivery process.

Order Modifications & Cancellations

As each piece is handcrafted specifically for you, modifications are not possible once an order has been placed

Lost, Stolen, or Delayed Packages

Once an order is shipped and proof of delivery is available, we are not responsible for lost, stolen, or delayed packages caused by courier mishandling. However, we will assist in filing claims where applicable.

For further assistance, please reach out to our support team at support@kraée.com